Twelve Questions That Matter to Staff

Business authors Marcus Buckingham and Curt Coffman tackle the old chestnuts of standard management thinking and look at how good managers create and sustain employee satisfaction in their book First, Break All the Rules: What the World’s Greatest Managers Do Differently.

The book is a result of observations based on 80,000 interviews with managers as conducted by the Gallup Organization in the last 25 years. The core of the matter lies in how these managers have debunked old myths about management and how they created new truths on obtaining and keeping talented people in their organization.

Some key ideas of the book include what the best managers do and don’t do: they treat every employee as an individual; they don’t try to fix weaknesses, but instead focus on strengths and talent; and they find ways to measure, count, and reward outcomes.

According to the authors, the basic things all managers should know are what the employee is expected to do, how to equip him to do it, and how to give praise for a job well done.
In ascending order of priority these are the twelve questions that staff should be able to answer yes to in order to create a great workplace.

1: Knowing what’s expected of me at work.

2: Having the materials and equipment to do my job.

3: Having an opportunity to do what I do best every day.

4: Recognition or praise has been given to me within last few weeks

5: My supervisor or manager seems to care about me as a person.

6: Someone at work encourages my development

7: My opinions seem to count at work

8: My company’s mission or purpose is one I feel proud of.

9: I am able to do quality work and my colleagues also.

10: I Have a best friend at work

11: Someone at work regularly (last six months)talks to me about my progress

12: I have opportunities to learn and grow and develop.

Marcus Bellingham & Curt Coffman

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