Articles covering Managing Change
Could Mondays Change Your Life?
Here’s a quick exercise to help you make this week really count!
It’s Monday, most people are back from holiday, schools are back, the traffic is flowing fast and furiously again and soon the shops will be full of seasonal delights! Time passes pretty fast, doesn’t it?
So make this week count. Don’t let it pass you by in a haze of things you always do. Don’t live the next seven days without thought. Take about 30 minutes out of your schedule now to think about something you can do each day of this coming week which will either enhance the quality of your life, or the life of someone else. They don’t need to be big things, nothing dramatic, but they do need to be things you have given some thought to.
Actions Speak louder Than Thoughts!
For example, you may decide to send a delightful card to cheer someone who is unwell? Or you may decide to find out just what is your position re a sabbatical from work? Or you may buy a bunch of flowers for someone who helped you last week? Sign up for a class which will give you an edge in your field? Work out how much you really need to live on? Plan in some time to discuss your future with your partner? Actually read that self help book? Give it a little thought and jot the seven actions down – writing helps reinforce intention.
And in amongst the seven, there may be one small thing you do which may set you off on a brand new, exciting path. Maybe, just maybe, this week will be a significant date for you when you didn’t just do what you’ve always done….and changed your life!
Do share any thoughts with us!
The Harassed Manager’s Guide to Change
This is an extract from a small book I wrote for participants when running change workshops for managers. I hope you find it useful. It’s a short, light hearted and practical look at managing staff through change, with practical, down to earth exercises that work – and no jargon!
The book is dedicated to all of those front line managers and small business owners faced with an organisational or business change to implement. Whether it’s of your making or not you will have to take the flak, even when you’re feeling as fed up as everyone else. Read this when you are expected to know all the answers, when you must look in control, even when you’re screaming inside; this is your book!
CHAPTER ONE
‘Cometh the hour cometh the man’…or woman… or anyone, please?
OK, so the powers that be have just told you about their latest initiative and how wonderful the world will be once their new plan/reorganisation/merger/ acquisition is put into place. You front line managers, they tell you, have nothing to worry about because a team of consultants are coming in to manage the change and you will get all the information you need as and when. Just go back and let your team know that change is afoot, oh and by the way, don’t let productivity fall off and keep everyone happy, absence levels down and all the staff on board with the new plan!
Or maybe you are the owner of a small business and have just announced some significant changes to your business like relocation, or a new customer care system. At this stage you may know where you want to get to but not be entirely sure of the route. And your employees are looking at you for answers…
Of course, this being the real world your team or employees probably already knows that something is afoot and will have been discussing it amongst themselves for ages. Already the rumour mill will have been grinding on.
It is really important that you set the right tone right from the beginning even if you may think there is nothing you can usefully say at the moment. But can you just say you don’t know yet?
No Creative Speechifying
Well, yes you can actually. If you start with the ‘creative speechifying’ now you will only tie yourself up in knots later on when it becomes obvious that you don’t know. It is really important at this early stage to establish your credibility so I suggest the following:
Actions
1) Get everyone together as soon as you can. Whenever it is at all possible do difficult communication face to face, or rather your face to their faces. E mail is cowardly and open to misinterpretation, doctoring, and can be sent across the world in the blink of an eye. Don’t do it.
2) It is important now to establish the tone for all future discussions so be as honest as you are can. Tell them that you will meet with them regularly to update them and take questions (because you will, won’t you) and as far as you are able you will tell them everything you can. Tell them that you will invite questions both now and after they have had time to absorb the information.
3) If they are very quiet at this stage don’t be misled. They are probably in shock and have not yet fully absorbed what they have been told. When you leave the room you will probably hear a lot of discussion immediately strike up behind you but don’t take it personally. Never take it personally. You are the immediate face of management and their representative on earth so you will get some flak, but don’t take it personally. This will require some practice….
4) While you still have some energy set up your own support network. You will need it, preferably with some managers or business owners in the same position. Make spaces in your diary now and commit to getting together regularly to share information, coping strategies and handkerchiefs. Go to that next business/management networking event and find someone with experience of this. Or use formal support like a coach.
5) Look up the details of any staff counselling/welfare service or anything offered locally. Even if you don’t need it someone will soon. You might even give them a call to check that someone has remembered to warn them of the likely increase in calls to their service. Maybe even arrange a date to get them in to tell your team what they can offer? If you run a small business try your local support group or Business Link to see if they can offer anything.
6). Go home. You’ve had a tiring day.
Amaze Yourself!
Will you do something amazing this week?
So here we are in the dog days of summer, and in the UK at least a bank holiday week end is in the offing. Lost of people are on holiday, you get loads of ‘out of office’ replies, and no one seems to be around to do any meaningful work.
For those of us at work it can be a really dead time, or it can be a time you really make work for you! When you start on the road to achieving your dreams!
Dreams
The end of August always feels like the end of the year for me – too long in the world of education I guess! September still feels like the start of a new term; all the excitement of new school clothes, bags, pencils, protractors (that dates me, who has those now?) and books full of blank pages to write upon!
Can you use this week to amaze yourself? To put something worthwhile on the next blank page in your book? Take the time to do something for you. To really think about what you want to achieve over the next few months?
In this relatively slack time, can you spare a moment to set yourself some goals this week, maybe one small thing to do each day that will stand you in good stead, and take you nearer where you want to be?
Unfulfilling Work
Maybe work is not fulfilling at the moment, but it pays the bills and it’s a tough economic climate so alternatives are thin on the ground. But now is a good time to take stock of what you really want to do with your life. And get prepared so that when the climate improves, as it will, you are ready to roll!
Love your job
Perhaps you love your work, whatever it is, and want to improve and progress. Where do you want to be? What opportunities might there be for you to progress? If not right now, when things improve? Can you gain some experience that will help? Do you need to sign up for an evening class? Get some mentoring? Shadow someone in the organisation? Join a networking group?
Retirement Dreams
Or maybe you have some long held dreams about what your retirement will be like? Have you done anything practical towards achieving those? Do you know what is possible? Have you shared your dreams with your ‘significant other’? Write down what it is you want and then use this week to take those first steps towards achieving it.
You Are Amazing!
Go on, amaze yourself! Make this week count. Don’t waste this time, take some control of your future now and plan to live the life you want!
Change – How to Survive Tip 7
All change means a loss of some sort. Yet often we are exhorted by those implementing the change to embrace it, get on with it, stop resisting! Resistance is seen as negative and disloyal.
Yet a certain amount of natural resistance is entirely natural, possibly inevitable. None of us reacts the same way to change and if we’ve had a lot of personal change, this may just be a step too far.
So my advice is, recognise what loss the change means to you and honour and acknowledge it. If it’s loss of colleagues, make sure you have a proper farewell. Ditto with a change of environment. This may be a communal activity like an office party or it may be something private, like a simple ritual of your own.
Whatever you choose to do, mark the change from one state to another in some way. It helps!
What sorts of things do you do to mark changes in your life?
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Change – How to Survive Tip 6
Are you a Magical Thinker?
Actually, you probably are; we all do it to an extent! But we tend to do it most when change is on the cards, a change or period of uncertainty over which we have no control.
What is Magical Thinking?
I first learned of the term magical thinking when working with young children undergoing trauma in their lives. At one stage, it was received wisdom that children shouldn’t be told what was happening if it was considered bad or negative.
This proved to be singularly unhelpful to children and their chances in later life, as they then resorted to magical thinking. They filled the gaps in their knowledge with stories of their own.
And invariably these stories (magical thinking) made the children themselves somehow responsible for what was happening. In the absence of information sensitively and appropriately given they imagined the worse and even made themselves culpable.
Adults Use Magic Too…
When I went on to work with adults experiencing change and periods of uncertainty I realised that we all do it. In the absence of concrete, trustworthy information we make sense of the bits we do have by stringing together a story, usually with ourselves being worse off in some way. (see tip 5) And these stories can get passed around an organisation and come to be accepted as a universal truth.
If there is a gap in your knowledge of any impending change, beware of your magical thinking tendencies and try and get some straightforward information. Check out your sources! There’s no point in worrying unnecessarily!
For details of my next change seminar please click here. And if you have some examples of magical thinking in your organisation, please do share with us!
Change – How to Survive Tip 5
When you hear a change outside of your control is on the cards, what are your automatic thoughts? Do you think:
“Oh great, this’ll be good for me!”
or
“Oh no, this will be terrible!”
Most of us tend towards the second response precisely because we have no control. But take a few moments now to think back over actual changes outside of your control, and what the outcomes for you were.
Was it all bad or have you benefited from unplanned changes in the past? Please do share.
Details about my change seminars are available by clicking here!



