Mind Your Language!

The next time you are faced with a colleague or member of your team who is ‘being difficult’ try changing your language about her/him.

Substitute the word ‘difficult‘ for ‘different‘ and try and work out what makes them different. And then see if you can work with the difference, not the difficulty.

It’s the emotionally intelligent thing to do!

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Posted on April 26th, 2010 by

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